Yankee Gift Shop Ordering Information

If you need help with our on-line ordering system, please click here.

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We offer several ways for you to place your order. Our goal is to make shopping easy and secure for you, our friends and customers.

Please double check your e-mail address before ordering.
Long delays will follow if we are unable to contact you.

You have the ability to either process the order on-line, or print out the completed order and fax it to us or mail it, using the postal service or an authorized delivery service that can be tracked.

If you have a time sensitive situation for receiving a product, please call us for special handling on this matter. A small service charge may apply. We are only a "PHONE CALL" away, and will gladly assist you. "E-MAILS ARE NOT ACCEPTED". See contact information located on this page.

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Requesting or Downloading a Order Blank:

To place a product order, please use our PDF order form. Please note that the form requires you have Adobe Acrobat® Reader installed on your computer. If you do not have the free Adobe Acrobat® Reader, please follow the link below to download it.

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CONTACT INFORMATION:

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BUSINESS HOURS

Our standard business hours are Monday through Friday from 9:00 a.m. until 5:00 p.m. EST. Depending on the holiday time of year, we may be in the office before and after hours processing and filling orders.

Electronic mail tends to be the most efficient way for us to handle general communications. Please use orders@yankeeharvest.com for checking on the status of an order. Please include your telephone number. If we have any questions about your order, we may call you.

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PAYMENT AND SALES TAX INFORMATION

Full payment, in U.S. dollars, is due with each order. We accept postal money orders, certified bank checks, VISA, MasterCard, American Express, Discover, Carte Blanche, Diner's Club International, and JCB Credit Card.

We normally bill your credit card on the day of shipment. We release product orders with a money order, or certified bank check on the date of bank clearance. On custom made orders or special orders we bill your credit card 50% upon receipt of the order, and the balance, including shipping charges, on day of shipment.

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PRICES and PRODUCT CONTENT

Although we make every effort to insure that our prices, products and coupons are advertised as accurately as possible, we are only human, and in the event that an error is made, we reserve the right to correct it or cancel the order. All items are subject to availability and pricing may change without notice. Items may also be discontinued without notice, if they are sold out, or as a result of the manufacturer or supplier decision to discontinue the item.

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BACKORDER POLICY

We reserve the right to ship with either delivery service for more efficient packaging handling or delivery. When ordering any FRAGILE or FOOD items, the order may be changed to the U.P.S. (United Parcel Service), in order to ensure the freshness and quality you have come to value in Yankee Harvest products.

All items will be backordered unless the item is sold out, or not available as a result of the manufacturer or supplier decision to discontinue the item. Seeds may also be sold out or not be available as a result of a crop failure. Unless customer notifies Yankee Harvest, LLC., all backorders shall be shipped. If payment is over the amount which is filled, the difference under $10.00 will be credited to you in the form of a gift certificate to be applied towards your next purchase. Overages in excess of $10.00 will be reimbursed.

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DELIVERY, SHIPPING AND HANDLING

We generally fill and ship ALL orders within two (2) to three (3) business days. Due to seasonal demand and volume, Holiday orders will be processed in the order received and take longer to fill and process.

NOTE: Please plan your purchase or special event to allow 7 to 10 business days for delivery.

Custom and special orders take longer to fill and will be processed in the order received by our vendors. We have no control over the delivery carriers used by our vendors for "Drop-Ship" ordered products or special orders.

A handling charge is added to all internet and phone orders and is included in the Postal or UPS shipping charges of your order.

Some large or heavy steel items that we offer, oversize, or multiple shipments to the same address, may carry additional shipping charges. Where this applies, it will be duly noted.

We will normally ship via U.S.P.S. First Class, Priority Mail, or UPS. Please include a COMPLETE street address AND zip code for on time delivery. We are NOT responsible for delivery to wrong addresses by either carrier. Please make sure that ALL addresses are Accurate and Complete. We are assessed a $5.00 surcharge for every address correction that U.P.S. makes in order to deliver your parcel properly. If this address correction situation occurs, you agree to be billed for that surcharge, if applicable, for delivery of that parcel with the address correction problem. We reserve the right to ship with either delivery service for more efficient packaging, handling or delivery. When ordering any FRAGILE or FOOD items, the order may be changed to the U.P.S. (United Parcel Service), in order to ensure the freshness and quality you have come to value in Yankee Harvest products. If you have a time sensitive situation for receiving a product, please call us for special handling on this matter. A small service charge may apply. We are only a "PHONE CALL" away, and will gladly assist you. "E-MAILS ARE NOT ACCEPTED". See contact information located on this page.

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SHIPPING CHARGES: UPS and USPS CARRIER DELIVERY TIMES (approximate)

We generally fill and ship ALL orders within two (2) to three (3) business days. Due to seasonal demand and volume, Holiday orders will be processed in the order received and take longer to fill and process.

NOTE: Please plan your purchase or special event to allow 7 to 10 business days for delivery.

Custom and special orders take longer to fill and will be processed in the order received by our vendors. We have no control over the delivery carriers used by our vendors for "Drop-Ship" ordered products or special orders.

Shipping charges are based on UPS (United Parcel Service) or USPS (US Postal Service) rates that consider the total weight of your package, and the size of your package, and the destination of your package. Keep in mind your Yankee Harvest orders are shipped from Hamden, CT., so the CARRIER RATES and DELIVERY TIMES will vary by how close (or far) you are from this area.

Generally your order should arrive in 3 to 7 business days depending on your carrier and location within your state. Please allow extra time for the rush times and volume during holidays and inclement weather (...this sometimes does happen in Connecticut...!).

Below are the approximate number of business days it takes to receive your parcel, once the order is processed in Connecticut. The shipping times listed are for UPS (United Parcel Service) Ground Shipments ONLY.

In general, our shipments are sent both by USPS and UPS. Please NOTE: YOU, the customer chooses the delivery service and method of shipment. This determines how fast it will be delivered to your destination. That is not the responsibility of Yankee Harvest. Please allow extra time for the carriers rush times and volume during holidays and inclement weather. In general, our shipments are sent both by USPS and UPS. Please NOTE: YOU, the customer chooses the delivery service and method of shipment. This determines how fast it will be delivered to your destination. That is not the responsibility of Yankee Harvest. Please allow extra time for the carriers rush times and volume during holidays and inclement weather.

If ordering online, shipping charges, based on your total order weight, can be viewed once you enter your selection of products and shipping destination. You will see your total charges including shipping before your finalize your purchase.


Outside U.S. Orders  (International)

If you live outside the U.S. and order products from Yankee Harvest, please note that customs and country postal regulations are constantly changing.

NOTE that Additional charges may be added to your order, due to the method of shipping you choose. Ground shipments are costed by carrier shipping weight, but if you choose UPS - NEXT DAY AIR, 2ND DAY AIR, the carrier shipping charges are by TOTAL SIZE OF THE PARCEL (LxHxW), NOT the TOTAL WEIGHT OF THE PARCEL...!

This cannot be programmed into the ordering shopping basket computer and additional shipping charges will be added to your order. We have shipped to many countries around the world and will ship to almost any country in the world..!

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DELAYS IN DELIVERY

Yankee Harvest, LLC. shall not be responsible for loss or damage caused by delays in delivery from fire, strikes, weather, casualty, inability to obtain materials, manufacturer delays, acts of war, holiday "rush" volume or other causes beyond our control.

All items are subject to availability from the manufacturer or supplier, and may change without notice. Items may also be discontinued without notice, if they are sold out, or as a result of the manufacturer or supplier decision to discontinue the item.

Please double check your e-mail address before ordering.
Long delays will follow if we are unable to contact you.

We will normally ship via U.S.P.S. First Class, Priority Mail, or U.P.S. (United Parcel Service). Please include a COMPLETE street address AND zip code for on time delivery. We are NOT responsible for delivery to wrong addresses by either carrier.

NOTE:* Please make sure that ALL SHIPPING ADDRESSES are Accurate and Complete *:

We are assessed a $5.00 surcharge for every address correction that U.P.S. (United Parcel Service) makes in order to deliver your parcel properly. If this address correction situation occurs, you agree to be billed for that extra UPS surcharge, if applicable, for delivery of that parcel with the UPS address correction problem.

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CLAIMS - SHORTAGES - DAMAGE

Claims for shortages must be reported within five (5) business days of receiving the order, otherwise these orders will be deemed as complete.

We are not responsible for damage after our delivery to the carrier. ALL CLAIMS for damage and hidden damage upon opening, must be reported to the carrier immediately and filed with the carrier by the customer.

If your order was damaged in shipping please call United Parcel Service (UPS) at 800-742-5877 or the U.S. Postal Service (USPS) at 800-275-8777 and report the damage. They'll start a claim and notify us so that we can send you a replacement.

CUSTOMER NOTE: If not INSURED by you at time of ordering, Yankee Harvest is not responsible for lost, damaged or delayed packages, once placed with an authorized carrier such as U.S.Postal Service (U.S.P.S.) or United Parcel Service (U.P.S.) or Federal EXPRESS.

Do not send the damaged items to us. Both United Parcel Service (UPS) and the U.S. Postal Service (USPS) require the recipient (CUSTOMER) to file the damage claims. Keep the box, damaged item(s) and all packing materials, in case the carrier sends out a claim investigator and wants to check them and take pictures of the damaged item(s).

Note: Cartons without a postmark have been shipped by U.P.S. - United Parcel Service.

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INTERNATIONAL SALES -- FOREIGN SHIPPING
(Outside Continental United States)

*No International Personal Checks will be accepted under any circumstances.

Customer Note: Due to varying postal rates, carrier charges and custom regulations, special handling rates and custom billing will be applied. Use our CONTACT US e-mail form for additional information, based on the items you wish to order.

You can place your order through our secure on-line server, the mail (Air Mail), by fax, or over the phone if you speak English. Print out the Adobe order form on your printer, and fill it out clearly. Then let us know what you would like to order, item numbers, quantities, color choices, your correct billing and shipping addresses and method of payment. A current home phone number AND e-mail address are very important, in the event we have questions regarding your order and need to contact you.

Please DOUBLE CHECK your e-mail address BEFORE ordering.
Long delays will follow if we are unable to contact you.

ALL our International Orders are shipped via U.S.P.S. Air Parcel Post delivery or Global Priority. Please note that Yankee Harvest, LLC. is not responsible for duties, tariffs, or additional customs charges that can incur when shipping outside of the United States. Packages can be insured to most countries, but not to all destinations. Also not all items can be shipped to all countries.

CUSTOMER NOTE: If not insured by you at time of ordering, Yankee Harvest is not responsible for lost, damaged or delayed packages, once placed with an authorized carrier such as U.S.Postal Service (U.S.P.S.) or United Parcel Service (U.P.S.) or Federal EXPRESS.

Please check with your local postal agent before ordering. Please visit our online catalog Yankee Harvest Country Store for further product details.

WE ARE UNABLE TO OFFER THE SALE OF SEEDS OUTSIDE THE CONTINENTAL UNITED STATES AT THIS TIME, DUE TO STRICT FEDERAL AND CUSTOM REGULATIONS.

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RETURN OF MERCHANDISE

CONSUMER NOTE: DUE TO STRICT SANITARY AND FOOD REGULATIONS, ALL FOOD ITEMS AND FOOD RELATED ITEMS SUCH AS HALLOWEEN JELLO MOLDS, STORAGE JARS ARE NOT RETURNABLE UNDER ANY CIRCUMSTANCES FOR YOUR PROTECTION. ALL SALES ARE FINAL.

ALL HALLOWEEN PATTERN BOOKS AND PATTERN STENCIL SETS ARE NOT RETURNABLE AND ALL SALES OF THESE ITEMS ARE FINAL.

Order With Total Confidence:

IF ANY ITEM PROVES TO BE UNSATISFACTORY WITHIN THIRTY (30) DAYS OF THE DATE OF YOUR PURCHASE, YOU CAN RETURN IT FOR A FULL REFUND (EXCLUDING SHIPPING AND HANDLING CHARGES AND RESTOCKING FEE), SUBJECT TO THE MERCHANDISE BEING IN RESABLE CONDITION AND IN ITS ORIGINAL CARTON AND PACKAGING MATERIAL.

We'll even refund the shipping cost if the return is the result of our error. Please note that we can not exchange items (unless they are defective or damaged).

Proper RMA (Return Materials Authorization) authorization code and shipping instructions are required before returns are accepted. We are only a phone call, fax or e-mail away, and will gladly assist you. See contact information located at top of this page. Unauthorized returns will be refused and sent back at the customer's expense. No returns will be accepted after THIRTY (30) days from time of invoicing. A 20% restocking fee will be charged on all RMA returns. All returns must have proper RMA authorization code on the package before return is valid. Custom orders and special orders cannot be returned and will not be accepted.

REFUSED - UNCLAIMED PACKAGES (Refused - Unclaimed Packages/Unauthorized Return Materials). We are only a phone call, fax or e-mail away, and will gladly assist you. See contact information located at top of this page. Unauthorized returns will be refused and sent back at the customer's expense. Yankee Harvest, LLC. is not responsible for late delivery, loss or damage caused by delays in delivery to wrong addresses, weather, casualty, inability to obtain materials, manufacturer delays, carrier delays, fire, strikes, acts of war or other causes beyond our control. Once a package is placed with an authorized carrier, the responsibility for proper and timely delivery, falls upon the carrier. No returns for late delivery will be accepted.

A 35% restocking fee will be charged on all "Refused - Unclaimed Packages/Unauthorized Return Materials". ALL RETURNS must have proper RMA authorization code on the package before return is valid. Custom orders and special orders cannot be returned and will not be accepted.

Product to be returned should be packed very carefully, and sent postage prepaid and insured against loss or damage. Yankee Harvest is not responsible for shipping costs or damage on returned goods.

Please be advised, Yankee Harvest cannot provide you credit for a return without confirming its receipt. We strongly recommend that you use a delivery service that can be tracked and or insured against loss or damage.

For a defective product under manufacturer's warranty, we may request that you ship it directly back to the manufacturer, along with our proper RMA authorization code PRINTED on the OUTSIDE LABEL of the return package. We strongly recommend that you use a delivery service that can be tracked and or insured against loss or damage.

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REFUNDS

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Please note that we can refund shipping costs only if the return is the result of our error.

Also note that we can process returns and refunds only for items purchased from the YankeeHarvest.com and/or YankeeGardener.com and/or YankeeHalloween.com and/or YankeeGrocery.com and/or YankeeGifts.com family of web sites.

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TELL US...! We want to hear from you...!

Your feedback - the experiences you've had with our seeds and quality products and your thoughts about our company - supports our efforts to better serve you. We care about what you think and continue to learn from you. Please write us at:

Yankee Harvest, LLC.
ATTENTION: Customer Feedback · Post Office Box 6705 · Hamden, CT. 06517-6705 U.S.A.

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